Derwent Delay
SMITHS (smiths@aa.wl.com)
Tue, 17 Oct 95 17:40 GMT
I just received a company announcement from Derwent
describing the reasons for the delay of their printed
products. I am glad that Derwent is improving their
production facilities, but I also feel that they should have
made provisions to satisfy their regular schedule of
subscription products while these changes were being
made. Derwent customers pay a hefty subscription fee
for Derwent services and this is just the latest of many
delays they have suffered through over the years. Not
only that, we are far behind even the published catch-up
schedule provided by Derwent. According to their schedule,
we should have received week 95/19 of the company code
cards, but the latest week we have is 95/14 which we
received on July 25, almost 3 months ago. This delay is really
impacting our ability to do our job. We had hoped to
replace the printed cards with the Derpict abstracts on
CD-ROM, but they also are not very current - the latest
week we have is 95/18. If this situation is going to persist,
we would like the cards be replaced on a temporary basis
with an extra copy of the Documentation Abstracts Journal
which is up to week 95/31, still over two weeks behind the
date on the catch-up schedule, but at least far ahead of the
company code cards. I am writing this message to the entire
PIUG list to inquire whether other Derwent customers are as
impacted by these delays as we are and feel, as I do, that
Derwent should take steps to keep their products coming
on schedule, considering the amount of money we are
paying for these products through our yearly Derwent
subscription fees. Sandy Smith smiths@aa.wl.com