Each national office provides a helpdesk (e.g. ours can be reached via
pat.info@ipi.ch).
Also the national offices provide help files in many cases:
http://www.espacenet.ch/dips/ch/en/help/help_con.htm
and FAQ (only German for the time being:
http://www.espacenet.ch/dips/ch/start/faq.htm)
The EPO and the national offices are interested in comments about
esp@cenet.
Matthias G=FCnter
Dr. phil. nat. Matthias G=FCnter
Head of Electronic Publication and Communication
Eidgen=F6ssisches Institut f=FCr Geistiges Eigentum
Einsteinstr. 2; 3003 Bern; Switzerland
Phone +41 31 322 49 17
Fax +41 31 350 06 03 (+41 31 325 25 26)
E-mail Matthias.Guenter@ipi.ch
Pager: 074 4044342 (only numerical, only CH)
http://www.ige.ch
> -----Urspr=FCngliche Nachricht-----
> Von: Elliott, Christopher M [SMTP:ElliotCM@bp.com]
> Gesendet am: Freitag, 19. Februar 1999 10:17
> An: piug-l@derwent.tecc.co.uk
> Betreff: RE: Full Text on Espacenet
>=20
> Sara,
>=20
> Regarding accessing the full-text of specifications from esp@cnet, I =
have
> had problems when using MS Internet Explorer 3.02. The bibliographic
> information is visible but not images or full documents.
>=20
> On another PC with MS-IE 4 and Adobe Reader 3.02, the PDF files were
> successfully transferred and displayed.
>=20
> Chris Elliott
> Patent Analyst
> BP International, Sunbury, UK
>=20
> > ----------
> > From: rakurt@mmm.com[SMTP:rakurt@mmm.com]
> > Sent: 18 February 1999 23:14
> > To: piug-l@derwent.tecc.co.uk
> > Subject: Re: Full Text on Espacenet
> >=20
> >=20
> >=20
> > Sara -
> >=20
> > I have been able to download images succesfully using Adobe Reader =
3.01.
> > The biggest problem is that that you have to download them =
page-by-page.
> > I
> > usually use it for the more obscure documents and not EP, WO or US =
which
> > are more readily/easily available elsewhere, albeit at a cost but =
at
> much
> > lesser pain.
> >=20
> > Richard Kurt
> > 3M
> >=20
> >=20
> >=20
> >=20
> > Sara_K_Davis@sbphrd.com on 02/18/99 04:24:20 PM
> >=20
> >=20
> > To: piug-l@derwent.tecc.co.uk
> > cc: (bcc: Richard A. Kurt/US-Corporate/3M/US)
> > Subject: Full Text on Espacenet
> >=20
> >=20
> >=20
> >=20
> > I tried viewing the full text of an EPO application on Espacenet =
and had
> > all sorts of problems. Adobe Acrobat, which I have in the proper
> version
> > and which works with other sites, did not come up. The whole =
screen
> > blinked wildly, and when I tried to send a comment via the form
> provided,
> > the submitting action produced some sort of Java error message =
which was
> > not meaningful, but I gather my message was not sent.
> >=20
> > Has anyone else been able to view full text documents from this =
site?
> >=20
> > Sara Davis, SmithKline Beecham-US
> >=20
> >=20
> >=20
> >=20
> >=20
> >=20
> >=20
> >=20