Micropatent - Customer Service (ex) from Andy Baker on 2005-02-23 (PIUG-L 2005)

From: Andy Baker <bakera_at_icl-ip.com>
Date: Wed, 23 Feb 2005 14:23:22 +0200

For more than one week, we have not been able to log onto Micropatent. We get a message that we have to contact the Billing Department in the USA. We recently paid our renewal fee and it would appear that the problem is relatively simple and easy to fix. We contacted Micropatent's representatives in Israel and Europe for assistance but they were unable to identify the problem or fix the problem. Now, we are leaving phone messages and sending emails to Micropatent in the USA. Has anyone else encountered problems with Micropatent recently? In the past, Micropatent had excellent customer service. Is this the result of their recent acquisition?

Andy Baker
Intellectual Property Coordinator
ICL Industrial Products

Received on Wed Feb 23 2005 - 17:12:23