Re: Quality Control; More stinky biblio

From: Robert Buntrock (buntrock2@earthlink.net)
Date: Fri Jan 11 2002 - 18:40:37 GMT


Nicholas White wrote:

> However, Stu is making an important point and raising an important issue
> that should be addressed by the patent offices.
>
> The emphasis should be on not making the mistakes in the first place.
> This is in the hands of the patent offices, which have control of the
> printed record.

Right on. Anyone who has taken Crosby Quality training or any of its
derivatives knows the basic tenet, "Dirty Foot" -- Do It Right The First
Time -- is absolutely essential to effective quality control. In a
previous life I believed that the only errors were occasional ones in
assignments (e.g., Standard Oil Co. Chicago stet Standard Oil Co.
Indiana, etc.) apparently even more serious errors are on the increase.
Of course, if patent offices don't acknowledge these problems and if the
only incentive for examiners is to crank out n examinations per day --
or else -- errors will continue to increase.

-- Bob Buntrock
Buntrock Associates, Inc.



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